Return & Refund Policy

Return & Refund Policy

At Home Innovators (Pvt) Ltd, we are committed to delivering high-quality textile products. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Products must be returned within 7 days of delivery.

• Items must be unused, unwashed, and in original packaging.

• Any product that is damaged due to misuse or improper handling will not be eligible.

2. Non-Returnable Items

• Customized or made-to-order products

• Bulk/B2B orders (unless defective)

• Clearance or discounted items

3. Return Process

To initiate a return:

• Email us at: info@homeinnovators.pk

• Provide order details and reason for return

• Our team will respond within 2 working days

4. Refund Policy

• Approved refunds will be processed within 7–10 working days

• Refund will be issued via original payment method

• Shipping charges are non-refundable

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Notify us within 48 hours of delivery

• Provide images/videos as proof

• We will offer replacement or refund accordingly

6. Company Rights

Home Innovators (Pvt) Ltd reserves the right to:

• Reject returns that do not meet policy conditions

• Modify this policy at any time without prior notice

7. Contact Information

Home Innovators (Pvt) Ltd
Address:  Railway Road, Multan – Pakistan
Phone: 0092 342 0000078
Email: info@homeinnovators.pk

Note: “This policy applies to both domestic and international orders unless otherwise agreed in writing.”