Return & Refund Policy

Last Updated: February 01, 2026

Thank you for choosing Home Innovators (PVT) LTD. We take immense pride in our manufacturing quality and stand behind every product we weave. As a B2B manufacturer, our policy is designed to ensure fairness and transparency for our bulk buyers.

1. Return Window
   We offer a 30-day return policy. You have 30 days after receiving your item to request a return for qualifying goods.

2. Eligibility for Returns
   To be eligible for a return, your item must meet the following criteria:
   Condition: The items must be in the same condition that you received them—unwashed, unused, and in their original packaging.
   Proof of Purchase: You must provide the original invoice or proof of purchase.
   Standard Goods: Returns are only accepted for standard, non-customized inventory items.

3. Non-Returnable Items
   Please note that the following cannot be returned or refunded:
   Custom Orders: Products made to your specific specifications (custom GSM, specific Pantone dyeing, or custom branding/logos).
   Cut Fabrics: Any fabric that has been cut or altered from its original roll.
   Samples: Development samples or “lab dips” provided for approval.

4. Defective or Damaged Goods
   Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@homeinnovators.pk.
   We require photographic evidence of the defect.
   For manufacturing defects, we will arrange a replacement or a full refund at no extra cost to you.

5. Return Shipping
   Customer Responsibility: For standard returns (buyer’s remorse or order error), the customer is responsible for paying the return shipping costs.
   Our Responsibility: If the return is due to our error (wrong item or defect), we will provide a prepaid return label or arrange pickup from your warehouse.

6. Refunds
   Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
   Approved Refunds: If approved, you’ll be automatically refunded on your original payment method within 10–14 business days.
   Restocking Fee: A 10% restocking fee may apply to large bulk returns that are not due to defects.

7. Contact Us
   For any questions regarding your order or to start a return, please contact us:
   Email: info@homeinnovators.pk
   Phone: +92 342 0000078